Slow load times on app and web portal

We've now resolved the incident. Thanks for your patience.

Performance on the App and Web Portal has returned to normal levels. Users should no longer experience significant delays. We will continue to closely monitor the system to ensure stability is maintained.

We have implemented a fix for the performance issues on the App and Web Portal. While stability has been restored, users may continue to experience slower-than-usual load times as the system processes the backlog of requests. We expect performance to gradually improve to normal levels over the next 30 minutes to an hour.

We have identified the root cause of the slow load times affecting the App and Web Portal. Our engineering team is currently working on a resolution. Please be aware that users will continue to experience increased latency and slower page loads while we implement the fix. We will provide another update as soon as we have an estimated time for resolution.

We are aware of an ongoing issue where the app may not load properly and users may experience slow load times on the web portal. Our team is actively investigating and working to resolve this as quickly as possible.